Are you open to the public?

Yes, absolutely anyone can shop at Adams Foodservice.

How do I track my collection order?

You can track your order in the My Orders section of the Adams Foodservice App, which provides real-time updates on your order status.

Where can I find my favourites & recent purchases?

Your favourites and recent purchases are located under My Account in the Adams Foodservice App or on our website. This section allows you to reorder your regular items with just a few clicks.

How do I edit or cancel an order?

If your order hasn’t been finalised or dispatched, you can edit or cancel it via the My Orders page in the App. Alternatively, contact our support team, and they’ll be happy to assist.

How do I book a delivery or collection slot?

You can book a slot during checkout on the App or website. For deliveries, you can also call our dedicated delivery hotline. For collection, simply choose an available time that works for you.

When do slots expire?

Each collection slot is valid for 45 minutes. If you’re unable to collect within that timeframe, please reschedule via the App or contact our support team.

Can I change branches for collection?

Yes. If you need to switch your collection branch, just contact our support team. They’ll help update your pickup location.

How can I control my preferred order settings?

In your account settings, you can manage default delivery or collection preferences, payment details, and other custom options to make ordering faster and easier.

Deliveries

We’re committed to delivering your products quickly and safely. Our fleet is equipped to maintain optimal temperatures and product quality during transit.

Will I be charged for a delivery?

No. We do not charge for delivery. Enjoy hassle-free service at no extra cost.

How can I get a free delivery?

All of our deliveries are free—no hidden fees or minimum spend required. Simply place your order, and we’ll take care of the rest.

Do you offer flexible delivery days?

Yes. We offer flexible delivery days based on your location to help you receive your order at a convenient time.

How far in advance can I place a delivery order?

You can schedule a delivery up to 24 hours in advance (or even further if needed). This helps ensure timely and efficient order fulfillment.

Where do you deliver?

We deliver nationwide, so you can enjoy our products no matter where you are located.

Are prices different for delivery versus collection?

No. We do not differentiate pricing based on delivery or branch collection. Our prices remain the same, regardless of how you receive your order.

Can I make changes to my delivery order?

Yes. You can modify your order up until we start picking it. Once the picking process has begun, changes can no longer be made.

Payments

Adams Foodservice offers multiple payment options to suit your needs. Whether you prefer paying online or in person, we’ve got you covered.

How can I pay for my order?

We accept cash, card, bank transfer, Adams Wallet, and AP (Action Prompt) payments. Select your preferred payment method at checkout or speak to our team for more information.

Do you accept AP payments?

Yes, we do. You can easily pay using AP (Action Prompt) cards at any Adams FoodService Store.

Refunds

Your satisfaction is our priority. If you’re not completely happy with your purchase, we aim to make returns and refunds as straightforward as possible.

How can I return a product or get a refund?

Simply contact our Click & Collect hotline to initiate a return or request a refund. Our team will guide you through the process and ensure any issues are resolved promptly.